PHONE      +44 (0)161 775 7771
UK flag Indian flag Brazlian flag UAE flag Chinese flag
Global specialists in high-performance lubricants
30 years of Metalube
Contact Us »

Find a product


This privacy policy sets out how Metalube Ltd uses and protects any information that you give Metalube Ltd when you conduct business with Metalube Ltd directly or via the website.

Metalube Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when conducting business with Metalube Ltd or use this website, then you can be assured that it will only be used in accordance with this privacy statement.

Metalube Ltd may amend this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any amendments. This policy is effective from 25th May 2018

What we collect:

We may collect the following information:

  • Name and job title.
  • contact information including email address.
  • Demographic information such as postcode, preferences and interests.

What we do with the information we gather:

  • We require this information to understand your needs and provide you with a better service for the following reasons:
  • Internal record keeping.
  • Where requested by you, to provide you with a quotation for any of our products and services.
  • To deliver our products and services to you according to our contractual agreement.
  • To contact you with important information about your account.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

If you are an existing customer; subject to your marketing preference, or where you have otherwise expressly consented, we’ll send you relevant information about products and services that we think you’d benefit from. This could include information about more cost-effective products that we have identified for you, based on your purchases. This information could be sent to you via delivered by hand, telephone, fax, email or post.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to improve our services according to your interests.

Marketing

We’ll never sell your data to third parties for marketing purposes.

You can opt out of our marketing service at any time by telephoning our customer service team on 0161 775 7771, by email info@metalube.co.uk or by post to “Customer Services, Metalube Ltd, 4 Huntsman Drive, Northbank Industrial Estate, Irlam, Manchester M44 5EG

Security

We are committed to ensuring that your information is secure. Metalube Ltd. have implemented appropriate technical and organisational measures to protect the confidentiality of the personal data that you entrust to us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information held electronically.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@metalube.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Metalube Ltd, 4 Huntsman Drive, Northbank Industrial Park, Irlam, Manchester, M44 5EG

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

You are also entitled to the following additional rights under the GDPR. These rights will become effective after 25th May 2018.

  • You have the right to request that we erase your personal data on the following grounds:
  • Your personal data is no longer necessary in relation to the purpose for which it was collected or processed.
  • If the processing is based on consent, you choose to withdraw your consent and there is no other legal ground for processing.
  • You object to processing, and there are no overriding legitimate grounds to continue the processing
  • Your personal data has been processed unlawfully.
  • Your personal data must be erased for compliance with a legal obligation.
  • You have the right to request the restriction of processing of your personal data under specific conditions, unless we have a lawful reason to continue, such as for the establishment, exercise or defence of legal claims.
  • You have the right to request a copy of personal data you have provided to us in a structured, commonly used and machine-readable format, so that you can transmit this to another organisation. Where technically feasible you can also request that we transmit this data to another organisation.
  • You have the right to object to processing which is based on:
    • Legitimate interests.
    • Tasks carried out in the public interest.

Direct marketing

You have the right not to be subject to any decisions made based solely on automated processing, including profiling, which produces legal effects or significantly affects you. Where such decisions are made, you have the right to:

  • Obtain human intervention.
  • Express your point of view.
  • Obtain an explanation of the decision and challenge it.

Website specific

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Metalube Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.